Home Appliances

Our homes are filled with electrical gadgets that make our lives easier. But it's frustrating if they break down. A faulty washing machine or fridge freezer can be an inconvenience, especially if you’re left out of pocket. Our guides can help.

Faulty appliances

Frustrated with a faulty washing machine or kettle? Not sure whether to talk to the retailer or the manufacturer? If you have a faulty appliance, you have rights to a repair, replacement or refund. Read our guides to help you claim.

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Delivery rights

If you’ve had a damaged delivery or it didn’t arrive at all, your rights are protected by the Consumer Rights Act and the Consumer Contracts Regulations. Our guides can help you make a complaint.

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Faulty goods

Do you know your rights if something you buy develops a fault? Goods must be as described, of satisfactory quality and fit for purpose. If not, you could get your money back - our guides can help.

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When you hit the sales - whether it's for half-price clothes or a new TV - your rights are still protected by the Consumer Rights Act. Read our guides to sale shopping to make sure you know your rights.


All electrical items are sold with a warranty yet retailers also sell extended warranties. But what’s covered and what’s not? Knowing what to expect is important if something goes wrong. Read our guides to find out all you need to know.

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